RETURNS, EXCHANGES & REFUNDS
Chosen with care.
Handled with clarity.
I want you to know exactly where you stand before you choose your piece. This policy explains change-of-mind returns, The Before, custom pieces, exchanges and what happens when something is wrong with your order.
This policy works alongside your rights under South African consumer law. Nothing here is intended to limit a right that cannot lawfully be excluded.
Which piece did you choose?
Start here. The return position depends on what you ordered.
THE DRESSES EDIT
Changed your mind?
7 days
For eligible standard products purchased online, you may cancel your purchase without giving a reason within 7 days after receiving your order, where the applicable online cooling-off right applies.
The direct cost of returning the product is for your account.
Unworn • Unwashed • Unaltered • Tags attached • Free from make-up, perfume, deodorant, tanning products and marks • Carefully repackaged
One-of-one doesn't mean you lose your rights.
Many Becoming Mrs. dresses are available only once or in highly limited sizing. If you return one, I cannot guarantee that another size or an identical piece will be available.
A garment may not be worn for an event, photoshoot or other use and then presented as an unworn return.
THE BEFORE
Robes & intimate pieces
Standard robes
A standard, non-personalised robe follows the applicable online return and cooling-off rules. It is not automatically excluded simply because it forms part of The Before.
Custom or personalised robes
A robe made to your specification or clearly personalised is treated as a custom piece. Once final design approval has been given and production has commenced, it cannot ordinarily be cancelled or returned simply because you have changed your mind.
Lingerie & intimate pieces
Please choose intimate pieces carefully and review the sizing information before ordering. Where a statutory cooling-off or return right applies, Becoming Mrs. will honour that right.
For hygiene and product-integrity reasons, intimate garments presented for return must be completely unworn, unused and unwashed, with hygiene protection, tags and packaging intact where applicable.
Product condition matters.
MADE FOR YOU
Custom is different.
Your piece begins with you.
Names. Dates. Initials. Bridal-party wording. Custom print. Personalised robes. Custom colours. Custom sizing or specifications.
Goods made to your specification or clearly personalised are excluded from the ordinary ECTA seven-day cooling-off right. Once you approve the final design or specification and production begins, the piece cannot ordinarily be cancelled or returned simply because you have changed your mind.
5–7 business days
Estimated production after payment + final design approval.
Courier delivery time is additional and begins after dispatch.
This does not affect rights that may apply if the piece supplied is defective, damaged, incorrectly supplied or does not reasonably conform to the approved custom specification.
SOMETHING IS WRONG
This isn't a change-of-mind return.
Damaged? Defective? Wrong item?
Please tell me as soon as reasonably possible. Your statutory rights relating to defective goods are separate from the 7-day online cooling-off period.
Under the CPA framework, qualifying defective goods may carry statutory remedies within the six-month implied-warranty period. The appropriate remedy depends on the circumstances and applicable law.
Order number
Your full name
Clear photographs of the piece
Photographs of the packaging
A short explanation of the issue
Please do not wear, wash, alter or attempt to repair the product before contacting me.
The return journey
YOU CONTACT ME
Within the applicable period
RETURN APPROVED
I send instructions
PIECE COMES BACK
Carefully packaged
INSPECTION
Condition confirmed
REFUND / EXCHANGE
Processed as applicable
Where the ECTA cooling-off right applies, the refund will be made within the statutory 30-day period. Becoming Mrs. may process an approved refund sooner, but bank or payment-provider processing time can be additional.
A few important details
Can I exchange for another size?
Yes, where the return qualifies and stock exists. Many Becoming Mrs. pieces are limited or one-of-one, so an exchange cannot be guaranteed.
Who pays the return courier?
For an ECTA change-of-mind cancellation, the customer pays the direct cost of returning the goods. Different rules may apply where the item is defective or incorrectly supplied.
Can I return a custom piece?
Not ordinarily for change of mind once production has commenced. Goods made to specification or clearly personalised are excluded from ECTA's seven-day cooling-off provision.
Can I return a sale item?
A sale price itself does not remove statutory consumer rights. Any voluntary Final Sale condition operates subject to applicable law.
Do I need the original packaging?
For voluntary or change-of-mind returns, careful original presentation and packaging may form part of the return conditions where lawful. Missing packaging does not automatically extinguish a statutory defective-goods claim.
Can I choose store credit?
Yes, where appropriate. Store credit may be offered or selected, but it will not be used to replace a monetary refund where the law gives you a right to that refund.
What if I refuse or do not collect delivery?
Failure to accept delivery, collect a parcel or respond to reasonable courier attempts does not automatically constitute cancellation. If a parcel returns to Becoming Mrs., re-delivery arrangements and costs may need to be agreed before dispatch.
RETURN / ORDER HELP
Something still doesn't feel clear?
I would much rather help before you order, particularly with sizing, a one-of-one dress or a custom piece.
deidre@becomingmrs.online
Consumer rights & escalation
Becoming Mrs. aims to resolve concerns directly and fairly. If a consumer dispute cannot be resolved with me, you may have the right to refer the matter to the Consumer Goods and Services Ombud or another competent consumer-protection body.
This page should be read together with the Becoming Mrs. Terms & Conditions, Privacy Policy and other applicable website terms.